Shipping

Do you offer international shipping?

At the moment we only offer shipping to customers in New Zealand. We are working on expanding to more countries in the future.

What are the shipping costs?

We are happy to offer free shipping on all orders with no minimum spend required.

How can I track my order?

You will receive a confirmation email with a tracking number. You can follow your order here:
Track your order here

How long does delivery take?

Orders are processed within 1 to 2 business days. Delivery usually takes between 5 and 10 business days after dispatch.

Returns

What is NUVZEA’s return policy?

You may return items within 30 days of receiving your order. For a smooth return process, we recommend reviewing the Return Policy in the footer of our website. If you want to request a return, simply email us and our team will guide you through the process.

What if my item is damaged, defective, or incorrect?

Please contact us as soon as possible with your order number and clear photos so we can help you with a solution.

Can I exchange an item?

You can exchange an item by returning it and placing a new order for the size or colour you prefer. If you need help, you can email us at contact@nuvzea.com.

Other Questions

Can I cancel or modify my order?

If you wish to cancel or modify your order, please contact us as soon as possible. We can only make changes while the order is still being processed.

How do I use a discount code?

Enter your discount code in the designated field during checkout. The discount will be applied automatically.

Which payment methods do you accept?

We accept various payment methods, including Visa, Mastercard, PayPal, Apple Pay, and Google Pay. You can view all available options during checkout.

How do I find my size?

Every product page includes a size chart. If you are unsure, you can contact us for personal sizing advice.

Do you offer gifts or gift cards?

Yes, we offer digital gift cards. You can request one by emailing contact@nuvzea.com.

How can I sign up for the newsletter?

You can sign up by entering your email address in the newsletter field at the bottom of the page. You’ll receive updates about new arrivals and exclusive offers.

What is your privacy policy?

We take your privacy seriously. Please read our privacy policy to understand how and why we collect, use, and protect your personal information.