privacy policy

NUVZEA – Privacy Policy

Last updated: 29 November 2025

This Privacy Policy describes how NUVZEA (“we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit nuvzea.com (the “Site”), make a purchase, or otherwise interact with our Services.
We are committed to protecting your privacy and handling your data transparently and securely.

1. Collecting Personal Information

We collect various types of Personal Information to provide and improve our Services. “Personal Information” refers to any data that can identify an individual directly or indirectly.

1.1 Device Information

Examples of Personal Information collected:

  • Web browser version

  • IP address

  • Time zone

  • Cookie information

  • Pages viewed

  • Search terms

  • How you interact with the Site

Purpose of collection:

  • To load the Site accurately

  • To perform analytics and improve the Site

  • To detect and prevent fraud

Source:
Automatically collected using cookies, log files, tags, pixels, and similar technologies.

Disclosure:
Shared with Shopify, our hosting and ecommerce platform.

1.2 Order Information

Examples of Personal Information collected:

  • Name

  • Billing address

  • Shipping address

  • Payment information (including credit card details)

  • Email address

  • Phone number

Purpose of collection:

  • To process your orders

  • To fulfill purchases

  • To communicate with you

  • To provide order tracking

  • To comply with legal obligations (tax, fraud prevention)

Source:
Provided directly by you during checkout.

Disclosure:
Shared with Shopify and trusted international and local delivery partners.

1.3 Customer Support Information

Examples of Personal Information collected:

  • Customer messages

  • Attachments such as photos (e.g., damaged product)

  • Order details for troubleshooting

Purpose of collection:
To assist you, resolve issues, and improve our customer support.

Source:
Provided directly by you.

2. Sharing Personal Information

We share your Personal Information with trusted third parties to help us provide our Services:

2.1 Shopify

NUVZEA is hosted on Shopify. Your Personal Information is processed according to Shopify’s Privacy Policy:
https://www.shopify.com/legal/privacy

2.2 Delivery Partners

We share your shipping information with international carriers and local courier partners in New Zealand to deliver your order.

2.3 Payment Providers

Your payment details may be shared with secure payment processors, such as:
Visa, Mastercard, PayPal, Apple Pay, or Google Pay.

2.4 Marketing & Analytics Partners

If applicable, we may use:

  • Google Analytics

  • Meta (Facebook/Instagram) Pixel

  • TikTok Pixel

  • Other marketing tools

These services help analyze site usage and improve ads.

We never sell your Personal Information.

3. Behavioural Advertising

We may use your Personal Information to provide personalized ads or marketing content.

You can opt out here:

Or via:
Digital Advertising Alliance: http://optout.aboutads.info/

4. Lawful Basis (GDPR – EU Customers)

Because NUVZEA is based in the Netherlands, we process Personal Information under:

  • Your consent

  • Performance of a contract

  • Compliance with legal obligations

  • Protection of vital interests

  • Legitimate interests (fraud prevention, analytics, store improvement)

5. Retention

We retain your Personal Information only as long as necessary:

  • Order Information: 7 years (required under Dutch tax law)

  • Customer Support Data: up to 2 years

  • Device/Analytics Data: 14–26 months (depending on provider)

You may request deletion at any time unless retention is required by law.

6. Automatic Decision-Making

Shopify may use automated tools such as fraud screening.
NUVZEA does not make automated decisions that significantly impact customers.

7. Your Rights (GDPR – EU)

If you reside in the EU, you have the right to:

  • Access your Personal Information

  • Correct inaccurate information

  • Request deletion

  • Restrict processing

  • Object to processing

  • Data portability

  • Withdraw consent

Requests can be made via contact@nuvzea.com.

8. Your Rights (New Zealand Privacy Act 2020)

If you reside in New Zealand, you have the right to:

  • Access your personal information

  • Request correction

  • Be informed about how your data is collected and used

  • Make a complaint if you believe your privacy has been breached

You can contact the NZ Privacy Commissioner at:
https://www.privacy.org.nz/

9. Cookies

We use cookies to:

  • Keep your shopping cart active

  • Improve website performance

  • Provide analytics

  • Support personalised advertising

You can refuse or delete cookies via your browser settings.

A full cookie list is available upon request.

10. Third-Party Services

We use third-party services for:

  • Order tracking (e.g., ParcelPanel)

  • Fraud detection

  • Email marketing

  • Analytics

  • Payment processing

These parties only receive the data necessary to perform their service.

11. International Data Transfers

Your Personal Information may be transferred outside Europe, including to Canada, the United States, and New Zealand.

We ensure GDPR-compliant safeguards, including:

  • Standard contractual clauses

  • Secure processing agreements

  • Reputable service providers

12. Changes

We may update this Privacy Policy occasionally to reflect:

  • Changes in legal requirements

  • Business updates

  • New technologies

  • Updates to third-party providers

The latest version will always be available on our Site.

13. Contact Us

For questions, concerns, or privacy-related requests, contact us at:

📧 contact@nuvzea.com
🌐 www.nuvzea.com