shipping policy
What is the delivery time?
Our delivery time consists of two stages:
1. Processing Time
Orders are checked, approved, and prepared for shipment within 1–3 business days after purchase.
During busy periods such as holidays, Black Friday, or major sale events, processing times may be slightly longer.
2. Delivery Time
New Zealand: 5–10 business days
Delivery times do not include potential delays caused by customs inspections or high courier volume.
Your order is delivered through a network of reliable international carriers and established local courier partners in New Zealand, ensuring a smooth and secure delivery experience.
How much does shipping cost?
We offer free premium shipping on all orders.
This includes:
-
Faster international delivery
-
Shipment insurance against loss, damage, or theft
-
Priority handling by the carrier
Where is my package?
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
You can track your package on our tracking page:
👉 Click “Track Your Order” in the main menu, or go directly to:
https://nuvzea.com/apps/parcelpanel
Note:
For logistical reasons, some orders may be shipped in multiple parcels.
My tracking number is not working
Tracking information may take 24–48 hours to update after dispatch.
During peak periods, this may take up to 5 business days.
If your tracking still shows no updates after several days, feel free to contact our customer service team.
Contact
If you have any questions regarding shipping, you can reach us at:
📧 contact@nuvzea.com
We’re always happy to help.